Elder Rights Advocacy (ERA) is committed to protecting your privacy. This procedure outlines how we manage privacy of your personal information, in accordance with the privacy law.
ERA Privacy Obligations
Our Privacy Procedures are designed to protect the privacy of our users. The privacy obligations that apply to the operation of ERA concern the collection, use, and storage of personal information.
In dealing with personal information, ERA adheres to the obligations outlined in the Privacy Act 1988 (Cwth) and any applicable state or territory privacy laws.
Your personal information
ERA will only collect personal information which it deems necessary for its activities, including information required by funding bodies. We will only hold personal information directly related to our functions and activities, and only use this information for the purpose/s for which it was collected.
We collect personal information from people who are connected to our operations and activities. This includes, but is not limited to, recipients of our services, employees, participants in advocacy campaigns and health professionals.
Information collection and protection
Information may be collected directly by ERA, or by people/organisations acting on behalf of ERA. Additionally, information may be collected from the ERA website and from call centres.
We do not share information about you with other agencies, organisations or providers without your permission, unless:
- it is necessary to provide you with a service that you have requested
- you would reasonably expect, or have been told, that information of such a nature is usually disclosed to individuals, bodies or agencies
- it is required by law
- it will prevent or lessen serious and imminent threat to somebody’s wellbeing or life.
- We have systems and procedures in place to protect your personal information from misuse and from unauthorised access.
Remaining anonymous or using a pseudonym
Where practicable, you may choose to remain anonymous or use a pseudonym when interacting with ERA. For example, you may elect to remain anonymous when seeking general information about your rights or the aged care system. In some cases, you may also elect to remain anonymous when asking us to provide advocacy assistance.
However, in some circumstances, it may be impracticable to remain anonymous or use a pseudonym. For example, we may not be able to resolve your issue without collecting your name. We will notify you at the time of collection if this is the case.
Some functions of our website, such as the management of content: are run in consultation with a third party organisation. Third party organisations within Australia are bound by the Privacy Act 1988 (Cwth).
We will only collect personal information from the ERA website where a person chooses to provide that information. No data that could reveal your identity is collected by simply browsing or downloading content from our website.
As part of our web based service delivery, we provide information, education materials and third party information on our website. Any information supplied to us as part of the ‘contact us’, ‘request an advocate’ or ‘request an education’ form processes will remain confidential, and will not be disclosed to any unspecified third party providers.
Website usage and cookies
ERA may collect a range of technical information. This information includes your server or IP address, general geographic location, and the date and time of your browsing session. This information is used for development and statistical purposes.
Though a cookie does not identity individuals, it does identify devices. You can set your browser to notify you when you receive a cookie and this will provide you with the opportunity to either accept or reject the cookies.
Personal information accuracy
It is important that the information provided to ERA is accurate and up-to-date. If your circumstances or personal information change, we ask that you provide us with an update so that we can continue to provide you with high quality service. We will always take reasonable steps to ensure that the information we hold about you is accurate and up-to-date.
How you can access your information
You have the right to access your personal and sensitive information, subject to some exceptions allowed by law. If you would like to access or seek correction of your personal and sensitive information, please contact our Operations Manager on 1800 700 600 or at email@example.com. For security reasons you will be asked to put your request in writing.
To enable us to verify your request we require you to advise the following:
- Your full name
- Contact phone number
There is no application fee for making a request to access your personal and sensitive information. While we do not normally charge for providing individuals with access to their personal and sensitive information, we reserve the right to charge you for our reasonable costs in complying with a request for access. These costs will not be excessive.
We will take all reasonable steps to provide access to your personal information within 30 days from your request. In less complex cases, we will try to provide information within 14 days.
Please direct all privacy complaints to our Operations Manager at firstname.lastname@example.org.
At all times, privacy complaints will:
- be treated seriously;
- be dealt with under the privacy complaints management process;
- be dealt with as promptly as possible;
- be dealt with in a confidential manner; and
- not affect your existing obligations or affect the commercial arrangements between you and us.
- Our Operations Manager or their delegate will conduct the investigation into your complaint. You will be informed of the outcome of your complaint following completion of the investigation.