The aged care system can be very confusing! What services are available? How do I find out more details? How do I apply? How long might I have to wait for services?

For people wanting to stay living at home for as long as possible, what support services are available? What are aged care packages? What is the Commonwealth Home Support Programme (CHSP)? What is the role of the government agency My Aged Care as a gateway to accessing home support services, including CHSP and aged care packages.

Do you, or someone you know, need help to understand and navigate the aged care system, including the role of My Aged Care?

For information about any aged care issue, you can contact our Information and Advocacy service on freecall 1800 700 600 from anywhere in Victoria, or (03) 9602 3266, email or complete the Information and Advocacy Request Form on this site. Our services are free, confidential and independent.

Download a PDF of the Aged Care Navigator brochure here.

Advocate – Aged Care Navigator

Our Advocacy Team includes a specialist support worker known as: Advocate – Aged Care Navigator. They can be contacted directly on 0437 852 426 or by email

Early stages and exploring what might be available

Our Aged Care Navigator focuses on assisting people who are at the early stages of thinking about accessing aged care services and want to see what might be available.

How our Aged Care Navigator can help

Our Aged Care Navigator can help:

  • Explain the different types of aged care services and programs, including home care services;
  • Provide information about the role of the government agency My Aged Care as a gateway to accessing aged care services;
  • Prepare you for what to expect when you contact My Aged Care and what will happen when you get referred for an aged care assessment to determine the type and level of services you may be eligible for;
  • Assist you to access any additional support that may be required to gain access to aged care services.

A co-operative approach with other services in Victoria, including Access and Support Workers

Our Aged Care Navigator works closely with a range of other services in Victoria who also support people to access aged care services. This includes the well-established statewide network of Access and Support Workers who are supported by the Ethnic Communities Council of Victoria.

Other Victorian sites for the Aged Care Navigators Trial

We also work closely with other organisations involved in the Aged Care Navigators Trial, including:

About the Aged Care Navigators Trial

The Aged Care Navigators Trial is delivered as part of a consortium led by COTA Australia and funded by the Australian Government. The trial includes:

  1. Information Hubs
  2. Community Hubs
  3. Specialist Support Workers
  4. Financial Information Officers

These trials have been designed particularly for people who:

  • Have difficulty accessing services through the existing channels and need additional support to understand, choose and access aged care services;
  • Have not yet accessed aged care services.

For more details about the trial, including trial sites across Australia, see Aged Care Navigators information on the COTA Australia website.