Feedback

If you have recently used our aged care advocacy service we are keen to know what you think of the services that we provided to you. You can provide feedback through completing the service satisfaction survey.

Your assistance in completing this survey is greatly appreciated as the information received can be used to improve the quality of services we provide to others in the future.

This survey should only take around ten minutes to complete and can be anonymous.

 

Complaints Process

Making a complaint will not affect your service, now or in the future. If you are not happy with our service, we encourage you to give us feedback or make a complaint. You can provide the complaint in writing or verbally.

Step 1: In the first instance, speak directly with your advocate, navigator or Community Visitor Scheme worker.

Step 2: If you are not satisfied with the outcome of this conversation or do not want to discuss the issue with your contact person, you can raise the matter with their manager, who will be happy to speak to you.

Step 3: If you are not satisfied with the outcome after speaking to the manager, you can contact our Operations Manager.

 

Privacy

You have a right to privacy and we must keep your information confidential. To make sure we do this, we have a Privacy and Confidentiality Policy.