For service providers


Advocates from Elder Rights Advocacy (ERA) are available to visit aged care facilities, community care providers and other professional groups such as Aged Care Assessment Services. We can provide free information sessions and a range of fee-for-service education topics for all levels of staff and management. Our education services are available throughout Victoria.

You can arrange for an ERA advocate to visit your organisation and present an information session to your residents or community care recipients and their family members, followed by an education session for your staff.

ERA now offers a free, short information session for staff entitled “An Overview of Consumers’ Rights in Aged Care”.

Topics currently available as fee-for-service staff education sessions include:

  • Balancing Rights
    A framework for balancing rights and risks in aged care.
  • Chemical and Physical Restraint
    In-house session for staff covering legal issues around restraint, informed consent, consultation and least restrictive options.
  • Complaints Handling
    Issues covered include:

    • Why are complaints good?
    • Handling “difficult” complainants.
    • Complaints handling systems.
  • Culturally Appropriate Care
    An information session for service providers discussing the needs and rights of people from Aboriginal and culturally and linguistically diverse backgrounds.
  • Recognising and Preventing Elder Abuse
    Issues covered include:

    • What is abuse?
    • Barriers for residents not reporting abuse.
    • How to respond to incidents of abuse, including responsibilities and reporting.

Contact ERA to discuss what would suit your staff and clients. Click on the following links to book  Education Request Form or contact ERA by email, or you can telephone ERA on 1800 700 600.