The Charters

The Charter(s) of Rights and Responsibilities for Residential and Home Care can be found by following the links below. These Charters remain current until the introduction of the new single Charter of Rights from 1st July 2019.

Residential Care

https://agedcare.health.gov.au/publications-and-articles/guides-advice-and-policies/charter-of-care-recipients-rights-and-responsibilities-residential-care

Home Care

https://agedcare.health.gov.au/publications-and-articles/guides-advice-and-policies/charter-of-care-recipients-rights-and-responsibilities-home-care

New Charter of Aged Care Rights

From 1 July 2019, a new Charter of Aged Care Rights covering both home care and residential care will replace the previous charters.

The Charter will apply once people start receiving Government-subsidised aged care, including:

  • residential care
  • home care packages
  • flexible care
  • services provided under the Commonwealth Home Support Programme (CHSP) and the National Aboriginal and Torres Strait Islander Flexible Aged Care Program.

The new Charter of Aged Care Rights will replace the:

  • Charter of care recipients’ rights and responsibilities – residential care
  • Charter of care recipients’ rights and responsibilities – home care
  • Charter of care recipients’ rights and responsibilities – short-term restorative care (part 1, residential care setting; part 2, home care setting)

Charter of Aged Care Rights (from 1 July 2019)

I have the right to:

  1. safe and high quality care and services
  2. be treated with dignity and respect
  3. have my identity, culture and diversity valued and supported
  4. live without abuse and neglect
  5. be informed about my care and services in a way I understand
  6. access all information about myself, including information about my rights, care and services
  7. have control over, and make choices about, my care, personal and social life, including where choices involve personal risk
  8. have control over, and to make decisions about, the personal aspects of my daily life, financial affairs and possessions
  9. my independence
  10. be listened to and understood
  11. have a person of my choice, including an aged care advocate, support me or speak on my behalf
  12. complain free from reprisal, and to have my complaints dealt with fairly and promptly
  13. personal privacy and to have my personal information protected
  14. exercise my rights without it adversely affecting the way I am treated

 

Read more about the Australian Government Department of Health Aged Care Charter(s) of Rights and Responsibilities and the new Charter of Rights by clicking on the following link:

https://agedcare.health.gov.au/quality/single-charter-of-aged-care-rights#new-charter