Restricted visiting

ERA was contacted by the daughter of a resident, concerned that staff members at the facility were regularly mishandling her mother’s specialised chair resulting in the mother being constantly distressed.

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Guardianship

Tim contacted ERA seeking assistance for his mother, who lives with dementia, and who had entered a facility 3 weeks before. During the first few days of her residency, Tim’s mother became very distressed after visits from family members.

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