Older Persons COVID-19 Support Line

1800 171 866

8:30am-6pm (AEST) Monday – Friday

Some older people are vulnerable to COVID-19 but less connected to the internet and in need of ways to access information for their circumstances.

The Older Persons COVID-19 Support Line provides information and support.

Older Australians, their families, friends and carers can call 1800 171 866 (FREECALL) for extra support, or if they have questions about the COVID-19 restrictions.

For more, visit the OPAN website to watch the video and access information in different languages or

download the flyer here.

For information and advocacy about any aged care concerns, please call our free and confidential Information and Advocacy line.

 Free-call 1800 700 600 or (03) 9602 3066

6am – 10pm, 7 days a week


Our Advocates listen and help you identify and advocate for solutions.

We cover all areas of Victoria and all forms of aged care; home-based and residential.

OPAN CCR Winter 19coverstoryWe are a member of the national Older Persons Advocacy Network (OPAN), a network of state/territory organisations delivering the information, advocacy and community education services of the National Aged Care Advocacy Program (NACAP), an Australian Government initiative.

OPAN Position Statement – Cameras within Residential Aged Care Facilities

In recent times, there has been media attention and discussion about the use of cameras in aged care. More recently, discussion has been triggered by the abuse of an elderly resident of an Adelaide aged care facility and resulting criminal conviction. The abuse was captured on a hidden surveillance camera placed in the resident’s room.

The intention of this policy is to protect the rights of the older person to privacy as well as balancing this with the provision of a safe environment in the place that they live or reside. Read more

Systemic Advocacy

Together with our OPAN partners, we are active contributors to systemic advocacy efforts to improve the aged care service system, including the current Royal Commission into Aged Care Quality and Safety and reviews and consultations run by the Ageing and Aged Care section of the Department of Health and other government bodies.

Through our Information and Advocacy service we have current and well-grounded knowledge of the issues and problems being experienced by people in the aged care service system. It is important that decision-makers in government hear these voices loud and clear to inspire the positive changes that are needed to improve aged care.

Book an Education Session

In addition to our Information and Advocacy Service, we provide community education sessions for older people, families and the general community. The topics we cover include: understanding the aged care system; rights and responsibilities; and tips for self-advocacy.

We also provide fee-for-service education for aged care service providers on aged care standards; elder abuse prevention and response; chemical restraint; and compulsory reporting.

You can contact our Community Education Team on 1800 700 600 or (03) 9602 3066 to book a community education session or use the Community Education Enquiry and Booking Form on this site.

Royal Commission into Aged Care Quality and Safety

The Australian Government’s Royal Commission into Aged Care Quality and Safety, announced in 2018, is scheduled to run throughout 2019.


The Feb 2019 Elder Rights Advocacy and COTA Vic information session on the Royal Commission, why it matters and how you can be heard can be watch on FaceBook – Aged Care Royal Commission Information Session.

Read the Commission’s  background paper: Navigating the Maze – An Overview of Australia’s Current Aged Care System (Feb 2019).

To make a submission to the Royal Commission, visit the Royal Commission into Aged Care Quality and Safety website.

Contact ERA for support to make your submission and to talk to us about your experiences and recommendations for improving aged care. We will, together with our OPAN partners, ensure that your concerns are heard.

New Single Charter of Rights

A new single Charter of Aged Care Rights comes into effect on 1 July 2019 and the National advocacy body, OPAN, along with Elder Rights Advocacy, is making sure older people and their family carers, and providers know what to expect. Read more 

New Charter of Aged Care Rights. What does it mean for you?
Aged care in Australia is changing. From July 1st 2019, the Australian Government is introducing a new and simpler Charter of Aged Care Rights. This will make it easier for aged care consumers, their families and carers to understand their rights and what to expect from aged care. Read more
We acknowledge the Traditional Owners of the lands on which our services operate and that it always was, and always will be, Aboriginal land. We honour the strength and resilience of Aboriginal and Torres Strait Islander peoples and pay our respects to all Elders, past, present and emerging.

A Diverse Community

Victoria is a diverse community. The most recent data (2016 Census) suggests there are more than 70,000 Victorians aged 65 years or older who speak a language other than English as their first language and who speak English ‘not well’ or ‘not at all’. This site includes a link to a brochure explaining aged care advocacy in 15 languages.

Our Diversity Commitment

As part of our services, in line with the Australian Government Department of Health’s Aged Care Diversity Framework, we are committed to assisting all Victorian older people and making special efforts to reach people who face barriers to accessing aged care services and others considered ‘vulnerable’. This includes:

  • Victoria’s Aboriginal and Torres Strait Islander communities
  • People from culturally and linguistically diverse backgrounds
  • People who identify as lesbian, gay, bisexual, transgender, queer, intersex or asexual (LGBTQIA)
  • People who live in regional and rural Victoria
  • People who are financially or socially disadvantaged
  • People who are socially isolated or at risk of social isolation.

Who are we?

We are a state-wide, Victorian non-profit organisation established in 1990 as Residential Care Rights. We provide information, advocacy and community education regarding all form of aged care, home-based and residential.

How we help

Our job is to listen and support you and your family to identify and advocate for solutions that best respond to your circumstances. Sometimes this involves us advocating strongly to an aged care service and challenging them to provide better care.


We have been helping older people and their families since 1990. No two situations are the same. Hearing others stories may help you think through what may be helpful in your situation.

Contact Us

You can contact our Information and Advocacy Service on 1800 700 600 or (03) 9602 3066, by email, or using the Information/Advocacy Contact Form on this site.

Elder Rights Advocacy would like to acknowledge the Traditional Owners, Custodians and Elders of the Indigenous Nations of Victoria on whose lands we work, and pay our respects to their elders past, present and emerging.