For information and advocacy about any aged care concerns, please call our free and confidential Information and Advocacy line.
Free-call 1800 700 600 or (03) 9602 3066.
Our Advocates listen and help you identify and advocate for solutions.
We cover all areas of Victoria and all forms of aged care; home-based and residential.
Together with our OPAN partners, we are active contributors to systemic advocacy efforts to improve the aged care service system, including the current Royal Commission into Aged Care Quality and Safety and reviews and consultations run by the Ageing and Aged Care section of the Department of Health and other government bodies.
Through our Information and Advocacy service we have current and well-grounded knowledge of the issues and problems being experienced by people in the aged care service system. It is important that decision-makers in government hear these voices loud and clear to inspire the positive changes that are needed to improve aged care.
Book an Education Session
In addition to our Information and Advocacy Service, we provide community education sessions for older people, families and the general community. The topics we cover include: understanding the aged care system; rights and responsibilities; and tips for self-advocacy.
We also provide fee-for-service education for aged care service providers on aged care standards; elder abuse prevention and response; chemical restraint; and compulsory reporting.
You can contact our Community Education Team on 1800 700 600 or (03) 9602 3066 to book a community education session or use the Community Education Enquiry and Booking Form on this site.
The Australian Government’s Royal Commission into Aged Care Quality and Safety was announced in 2018 and is scheduled to run throughout 2019.
For more details and information on how you can contribute directly to the Royal Commission, please click on the following link: Royal Commission into Aged Care Quality and Safety.
We are keen to ensure that your voice is heard. You can contact us about your experiences and recommendations for improving aged care and we will support you, together with our OPAN partners, to contribute to the Royal Commission.
A Diverse Community
Victoria is a diverse community. The most recent data (2016 Census) suggests there are more than 70,000 Victorians aged 65 years or older who speak a language other than English as their first language and who speak English ‘not well’ or ‘not at all’. This site includes a link to a brochure explaining aged care advocacy in 15 languages.
Our Diversity Commitment
As part of our services, in line with the Australian Government Department of Health’s Aged Care Diversity Framework, we are committed to assisting all Victorian older people and making special efforts to reach people who face barriers to accessing aged care services and others considered ‘vulnerable’. This includes:
- Victoria’s Aboriginal and Torres Strait Islander communities
- People from culturally and linguistically diverse backgrounds
- People who identify as lesbian, gay, bisexual, transgender, queer, intersex or asexual (LGBTQIA)
- People who live in regional and rural Victoria
- People who are financially or socially disadvantaged
- People who are socially isolated or at risk of social isolation.
We are a state-wide, Victorian non-profit organisation established in 1990 as Residential Care Rights. We provide information, advocacy and community education regarding all form of aged care, home-based and residential.
Our job is to listen and support you and your family to identify and advocate for solutions that best respond to your circumstances. Sometimes this involves us advocating strongly to an aged care service and challenging them to provide better care.
We have been helping older people and their families since 1990. No two situations are the same. Hearing others stories may help you think through what may be helpful in your situation.